Shipping & returns

Production

Every item is printed to order. Printing and a quality check take 2–4 business days (add 1–2 days around Black Friday and Christmas).

Delivery

• USA: 3–6 business days after printing, with tracking.
• Canada, Europe, Australia, New Zealand: about 15–20 business days. Import taxes, if any, are paid by the buyer.

Rates are shown at checkout. US orders with 2+ items (or over $59) ship free. Christmas: order by December 7 for US delivery.

Wrong address

Check your address at checkout. If you spot a mistake, email support@themusicfrontiers.com within 12 hours — once an order is printed or shipped we cannot change it.

Lost or damaged parcels

Arrived damaged? Send photos of the item and the package and we send a free replacement. If tracking says delivered but you cannot find it, check with neighbours and your post office first, then write to us and we will help with the carrier.

Our promise (returns & refunds)

We reprint or refund for free when the mistake is ours:

• print error or a print that does not match the design you ordered
• damaged or defective item
• wrong item, colour or size sent

Email support@themusicfrontiers.com within 30 days of delivery with your order number and a photo. Please do not send items back before we answer.

Because each item is personalized, we cannot accept returns for a wrong size chosen at checkout, a typo in the name you entered, or a change of mind. Changes and cancellations are free until the order is printed.

Approved refunds go back to your original payment method within 10 business days.

EU customers: the 14-day right of withdrawal does not apply to personalized goods (Art. 16(c) Consumer Rights Directive); it applies to non-personalized items and to our mistakes.